We strive to create a culture of speaking up across the Group. This includes online and offline learning that encourages all corporate and frontline employees to communicate proactively on any potential issues – whether operational risks, unsatisfactory customer service, grievances, whistleblowing, or ways to improve the working environment. The learning sessions promote the use of our mobile-friendly Issue Alert System for flagging immediate risks and our Group Risk Management Policy for addressing less immediate risks.
We facilitate two-way communication between the company and all employees through both online and offline channels. We regularly conduct an employee satisfaction survey to understand the needs and expectations of employees to help the Group improve. Please visit Strategy – Our Stakeholders for details.